Privacy Policy

This Privacy Policy has been compiled to allow a clear understanding of how Stelace (“We”) collects, uses, protects or otherwise handle its customers (“You”) Personally Identifiable Information such as your name, contact information or IP address. It is a legal document so some of the language is necessarily “legalese”, but We have tried to make it as readable as possible explaining it with simple words first and then with legal ones. Reminder: Stelace is a French Company subject to French law. Mention of other regulations and other laws are made only for the purpose of showing the efforts made by Stelace to respect all of its users and customers and does not mean that Stelace is under a jurisdiction other than French.

What personal information do We collect from the people visiting our Website (You)?

When You land on Stelace Website, we identify your country, your preferred language and the device You are using. We use Google Analytics to determine where You came from (ie: Google, our blog, Github, etc.) and we make sure that your IP address is anonymized.

When registering or subscribing on Stelace, as appropriate, You may be asked to enter your first name, last name, email address, your company name, job title, payment information or other details to handle your subscription. When using the service we also collect your IP address to offer you the service with the necessary security level.

When do We collect information?

We collect information from You when You land on our Website, fill out a contact form, subscribe a plan, or enter any other information on our site such as feedback.

How do We use your information?

We may use the information We collect in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which You are most interested.
  • To improve our Website in order to better serve You.
  • To allow us to better service You in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your subscription or our Services.
  • To follow up after correspondence (live chat, email or phone inquiries)

How do We protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information You supply, including sensitive/payment information, is encrypted via Secure Socket Layer technology over the network (SSL/TLS). We do not use vulnerability scanning and/or scanning to PCI standards as an external PCI compliant payment gateway handles all financial data. All financial transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer through your Web browser (if You allow) that enables the site’s or service provider’s systems to recognize your browser and remember certain information. For instance, We use cookies to help us remember your preferred language. Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide You with improved Services. We also use cookies to help us compile aggregate Data about site traffic and site interaction so that We can improve our Website and offers in the future. We use cookies to:

  • Understand and save your preferences for future visits.
  • Validate your access rights to your Data and subscription details.
  • Compile aggregate Data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted Third-Party services that track this information on our behalf. You can choose to have your computer warn You each time a cookie is being sent, or You can choose to turn off all cookies. You do this through your browser settings. Look at your browser’s Help Menu to learn the correct way to modify your cookies. If You turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless We provide You with advance notice. This does not include Website hosting partners and other parties who assist us in operating our Website to comply with the terms of your contract, so long as those parties agree to keep this information secured with appropriate measures regarding our own efforts. We may release information to comply with the law, enforce our policies, protect ours or others’ rights, property or safety. You’ll be noticed in a timely manner of any such access as long as We are allowed to do so by relevant authorities.

When using our services, you agree that we can use any of our third-party data subprocessors displayed on this dedicated page to store and retrieve any piece of your data you allow us to process. We make sure our subprocessors comply with at least the same standard of security and privacy than we do.

We do not include or offer third-party products or services on our Website. We, along with third-party such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our Website. Please refer to the Third-Party services We use.

Opting out: You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

Users can visit our site anonymously. Once this Privacy Policy is created, We will add a link to it on our home page. Our Privacy Policy link includes the word “Privacy” and can easily be found on the page specified above. You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page.

You can change your personal information:

  • In your Stelace Account or by emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not plant tracking cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place. However, some cookies are necessary to fulfill your requests as authentication or subscription management. We do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old and do not allow third-parties, including ad networks or plug-ins collect PII from children under 13.

Fair Information Practices, GDPR

In order to be in line with Fair Information Practices We will take the following responsive action, should a data breach occur: We will notify you by email without undue delay after becoming aware of any Personal Data Breach. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors. Please refer to Stelace Data Processing Agreement when and before using our services.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process subscriptions and send related information and updates
  • Send You additional information related to your subscribed plan
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, We agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way when applicable.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each non-transactional email.

Contacting Us

If there are any questions regarding this Privacy Policy and Data Processing Agreement, you may contact us using the information below.
privacy@stelace.com
or
Sharinplace 12 rue Dumas, BAL 68 93800 Epinay-sur-Seine France

Last Edited on 2018-08-14